Trainings for Human Service Providers

We train on a wide range of topics related to: housing, homelessness, behavioral health, case management, substance abuse and others. We are accredited as a New York State Social Work Continuing Education Provider.

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Note:  This training is a Webinar, you must complete the Full Day in order to receive your certificate.  NYS Social Work CE Credit Hours: 5.0. CASAC Renewal Credit Hours: 5.0.  Not all tenants are equipped with the skills to successfully sustain their housing.  Being a tenant comes with a host of responsibilities and tasks, and part of the role of the case manager is to help tenants integrate into the community, to meet their obligations of tenancy, and, most importantly, to stay housed.  This training offers strategies, based on various evidence-based practices, to ensure that housing-based case managers are focusing on tenants’ most important skills, are timing interventions effectively, and are making use of appropriate resources.  Attendees learn about the related concepts of Critical Time Intervention, Harm Reduction, Supported Employment, Housing First, Recovery and Wellness, Person Centered Services and Motivational Interviewing, all of which can help case managers and their property management partners to increase housing retention rates and create sustainable tenant-staff relationships.  At the end of this training, case managers will have a greater understanding of how to support tenants in supportive housing, allowing them to maintain their housing and more easily move towards personal recovery. Read More

Note:  This training is a Webinar, you must complete the Full Day in order to receive your certificate.  NYS Social Work CE Credit Hours: 5.0.  CASAC Renewal Credit Hours: 5.0 The philosophy and practice of recovery is transforming the way we look at mental health services, as well as how programs respond to persons who decompensate or relapse.  Utilizing the least restrictive intervention while ensuring that the client is both safe and having his or her mental health needs addressed can be complicated.  This training offers skills and strategies on responding to psychiatric crises, including assessing, engaging, and assisting persons at the earlier stage of decompensation to adhere to treatment.  In cases where the crisis has escalated, the workshop reviews strategies for voluntary and involuntary hospitalizations and for assisting persons returning from the hospital.  In addition, the workshop explores how to support persons recovering from substance abuse and to promote relapse prevention.  In cases where relapse does occur, the training offers strategies to maximize the learning experience and help persons gain motivation to re-engage in sobriety.   Read More

Note:  This training is a Webinar, which has 1 session, you must complete the full session in order to receive your certificate.  This half day training is targeted to human service providers working to access mental health housing for individuals living with mental illness and in need of additional supports.This training provides a history of mental health & housing; an overview of OMH mental health housing models, eligibility, and access; as well as recovery-oriented resources and services.The training is interactive and offers skills & strategies for assessing individual support needs, engagement, and preparing applicants for successful housing interviews. All attendees will gain a comprehensive understanding of the NYC OMH mental health housing spectrum as well as how to navigate the HRA 2010e application and referral process. Read More

Note:  This training is a Webinar, you must complete the Full Day in order to receive your certificate.  NYS Social Work CE Credit Hours: 5.0.  CASAC Renewal Credit Hours: 5.0 Smoking remains the leading cause of preventable deaths in the U.S. This training addresses the struggles many people experience when wanting to, or trying to, quit smoking. The Stages of Change model is used to demonstrate how staff can help persons build awareness and motivation to stop smoking, and offers an overview of current smoking and health statistics. This training focuses on the most current treatment for smoking cessation, including Nicotine Replacement Therapies (NRT) and medications. This training has been updated to include information on electronic cigarettes (also called e-cigs, vaping, vaporizers, etc.). Read More

Note:  This training is a Webinar, you must complete the Full Day in order to receive your certificate.  NYS Social Work CE Credit Hours: 5.0.  CASAC Renewal Credit Hours: 5.0 Conflicts are an unavoidable aspect of life.  Periodically, conflicts can rise to the level of crisis or violence, leaving staff feeling ill-equipped to respond meaningfully.   Appropriately-trained staff, however, can anticipate and be prepared to use effective strategies to de-escalate situations.  If recognized and dealt with effectively, differences have the potential to inspire, promote positive change, and encourage growth and understanding.  This training offers participants the skills to intervene in the early stages of conflict as a way to prevent violence, and looks at person-centered approaches to establish relationships that help prevent tense situations from intensifying.  This training also describes the different stages of conflict escalation and ways to respond to each stage.  At the end of the training, attendees will have a better understanding of conflict and greater confidence in responding to conflicts. Read More

Note:  This training is a Webinar, you must complete the Full Day in order to receive your certificate.   NYS Social Work CE Credit Hours: 5.0.  CASAC Renewal Credit Hours: 5.0.  Altering behavior is complicated, and staff can either help the change process by becoming change agents in partnership with the service recipient or hinder the process by unwittingly pushing too hard.   This training is a supplementary training for practitioners who have already mastered the Motivational Interviewing (MI) skills offered in the introductory MI training, such as OARS, expressing empathy, rolling with resistance, and avoiding common road blocks to change.  In this training, participants learn how to use “change talk” to elicit client motivation.  In addition, the training introduces common MI techniques such as DARN statements, reframing, agreement with a twist, and amplified and double-sided reflections.  The goal of the training is to help practitioners promote persons’ commitment to change by advancing their use of MI techniques and avoiding traps that interfere with motivation.  Attendees will leave with a greater understanding of their role in the change process when working with others. Read More

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