CUCS Trainings for Human Service Providers

CUCS provides training on a wide range of topics related to human services and behavioral health. CUCS is accredited as a New York State Social Work Continuing Education Provider and OASAS certified.

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  Studies suggest that social service work can be very stressful, and that not addressing these stressors can impact service delivery. This often translates to high turnover rates and programs having to invest in resources to train new staff. This training acknowledges the level of stress in this field and uses the same strengths staff use in their daily work to engage in a series of dialogues about personal self-care and organizational issues that often go unaddressed. The training also explores common sources of stress and provides strategies for managing and lowering stress levels. Discussions focus on acknowledging and addressing issues of burnout, compassion fatigue, and vicarious trauma. A special emphasis is placed on self-care for staff. Read More

The nature of case management services varies widely, yet there are core values and fundamental components to which all case managers should adhere. Using the National Association of Social Worker’s (NASW) Standards for Case Management as a guiding vision, this training offers new case managers an opportunity to learn fundamental concepts of a helping relationship with a focus on strength-based and person-centered services. The training offers an overview of the ethics and values of case management and builds a foundation for effectively working in health and human services. It also offers skills and strategies for establishing professional boundaries and explores the most current trends in behavioral health, including wellness as a guiding vision. Read More

Case managers have diverse backgrounds, and they work to provide a wide range of services to persons with special needs as they navigate the complicated systems that support them. Yet staff who are new to the field often have little to no hands-on experience in basic engagement and counseling skills, and studies show that effectively-trained staff provide more consistent and higher-quality services in helping professions. This training offers practical information about mental health counseling and the role of the case manager in facilitating individuals’ achievement of greater independence and movement towards wellness. Read More

Change is difficult for most persons, yet change is the driving force behind most service planning and goal-setting. Motivational Interviewing (MI), developed by Miller and Rollnick, is an intervention that helps people recognize and address problem behavior (present or potential), and is intended to help resolve ambivalence and to get a person moving along the path to change. MI serves as an important prelude to other treatment and services by creating an "openness" to change, which paves the way for further important therapeutic work. Read More

  Though statistics vary, there is a consensus in the field that most consumers of mental health services are trauma survivors and that their trauma experiences shape their responses to outreach and services. Trauma Informed Care is an engagement technique that recognizes the presence of trauma histories and acknowledges the role of trauma in the lives of survivors. This training offers an overview of the new diagnostic criteria from the DSM-5 of Post-Traumatic Stress Disorder and other trauma related disorders, as well as other symptoms and behaviors that can result from trauma. Assessment, safety issues, medication and symptom management are explored both on case management and programmatic levels. The training explores vicarious trauma issues. Read More

Smoking remains the leading cause of preventable deaths in the U.S. This training addresses the struggles many people experience when wanting to, or trying to, quit smoking. The Stages of Change model is used to demonstrate how staff can help persons build awareness and motivation to stop smoking, and offers an overview of current smoking and health statistics. This training focuses on the most current treatment for smoking cessation, including Nicotine Replacement Therapies (NRTs) and medications. This training has been updated to include information on electronic cigarettes (also called e-cigs, vaping, vaporizers, etc.). Read More

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