CUCS Trainings for Human Service Providers

CUCS provides training on a wide range of topics related to human services and behavioral health. CUCS is accredited as a New York State Social Work Continuing Education Provider and OASAS certified.

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SHNNY Member Price: $76    Regular Price: $95 Conflicts are an unavoidable aspect of life.  Periodically, conflicts can rise to the level of crisis or violence, leaving staff feeling ill-equipped to respond meaningfully.   Appropriately-trained staff, however, can anticipate and be prepared to use effective strategies to de-escalate situations.  If recognized and dealt with effectively, differences have the potential to inspire, promote positive change, and encourage growth and understanding.  This training offers participants the skills to intervene in the early stages of conflict as a way to prevent violence, and looks at person-centered approaches to establish relationships that help prevent tense situations from intensifying.  This training also describes the different stages of conflict escalation and ways to respond to each stage. Read More

  Though statistics vary, there is a consensus in the field that most consumers of mental health services are trauma survivors and that their trauma experiences shape their responses to outreach and services. Trauma Informed Care is an engagement technique that recognizes the presence of trauma histories and acknowledges the role of trauma in the lives of survivors. This training offers an overview of the new diagnostic criteria from the DSM-5 of Post-Traumatic Stress Disorder and other trauma related disorders, as well as other symptoms and behaviors that can result from trauma. Assessment, safety issues, medication and symptom management are explored both on case management and programmatic levels. The training explores vicarious trauma issues. Read More

Person-Centered Planning is a process designed to assist individuals in making plans for their future based upon what is uniquely important to them. It relies on a collaborative, non-coercive approach that is respectful and responsive to a person’s preferences and needs, ensuring that the person’s values guide all decisions. This training offers information on how to shift from a system-centered approach to a person-centered approach, and shares tips to engage and assess an individual’s person-centered goals. Documentation serves as the blueprint and footprint for the Person-Centered Planning process. The training also offers practical guidance on how to support this process through service planning documentation, as well as other relevant charting issues. Read More

Not all tenants are equipped with the skills to successfully sustain their housing. Being a tenant comes with a host of responsibilities and tasks, and part of the role of the case manager is to help tenants integrate into the community, to meet their obligations of tenancy, and, most importantly, to stay housed. This training offers strategies, based on various evidence-based practices, to ensure that housing-based case managers are focusing on tenants’ most important skills, are timing interventions effectively, and are making use of appropriate resources. Attendees learn about the related concepts of Critical Time Intervention, Harm Reduction, Supported Employment, Housing First, Recovery and Wellness, Person Centered Services and Motivational Interviewing, all of which can help case managers and their property management partners to increase housing retention rates and create sustainable tenant-staff relationships. Read More

This training offers an overview of the Stages of Change model, developed by Prochaska, DeClemente, and Norcross. Although the Stages of Change are often associated with substance usage, the principles apply to any behavioral health issue. This training also addresses the complications substance use has on treatment adherence and overall wellness. This model explores the modification of addictive behavior involving the progression through five defined states: pre-contemplation, contemplation, preparation, action, and maintenance. Attendees receive a detailed explanation of each stage, interventions that best match where the person is at in the change process, and strategies to effectively respond to relapse. Strategies for working with resistance and denial, resolving ambivalence, building motivation for change, and preventing and managing relapse are presented. Read More

Change is difficult for most persons, yet change is the driving force behind most service planning and goal-setting. Motivational Interviewing (MI), developed by Miller and Rollnick, is an intervention that helps people recognize and address problem behavior (present or potential), and is intended to help resolve ambivalence and to get a person moving along the path to change. MI serves as an important prelude to other treatment and services by creating an "openness" to change, which paves the way for further important therapeutic work. This training provides an introduction to the basic principles and skills associated with MI including OARS, expressing empathy, rolling with resistance, and avoiding common roadblocks to change. It also offers a foundation for Motivational Interviewing Part 2, which expands these skills into actual "change talk" and promotion of commitment to change. Read More

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