Trainings for Human Service Providers

We train on a wide range of topics related to: housing, homelessness, behavioral health, case management, substance abuse and others. We are accredited as a New York State Social Work Continuing Education Provider.

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Note:  This training is a Webinar, you must complete the Full Day in order to receive your certificate.  NYS Social Work CE Credit Hours: 5.0.  CASAC Renewal Credit Hours: 5.0 Conflicts are an unavoidable aspect of life.  Periodically, conflicts can rise to the level of crisis or violence, leaving staff feeling ill-equipped to respond meaningfully.   Appropriately-trained staff, however, can anticipate and be prepared to use effective strategies to de-escalate situations.  If recognized and dealt with effectively, differences have the potential to inspire, promote positive change, and encourage growth and understanding.  This training offers participants the skills to intervene in the early stages of conflict as a way to prevent violence, and looks at person-centered approaches to establish relationships that help prevent tense situations from intensifying.  This training also describes the different stages of conflict escalation and ways to respond to each stage.  At the end of the training, attendees will have a better understanding of conflict and greater confidence in responding to conflicts. Read More

Note:  This training is a Webinar, which has 1 session, you must complete the full session in order to receive your certificate.  This half day training is targeted to human service providers working to access mental health housing for individuals living with mental illness and in need of additional supports.This training provides a history of mental health & housing; an overview of OMH mental health housing models, eligibility, and access; as well as recovery-oriented resources and services.The training is interactive and offers skills & strategies for assessing individual support needs, engagement, and preparing applicants for successful housing interviews. All attendees will gain a comprehensive understanding of the NYC OMH mental health housing spectrum as well as how to navigate the HRA 2010e application and referral process. Read More

Note:  This training is a Webinar, you must complete the Full Day in order to receive your certificate.  NYS Social Work CE Credit Hours: 5.0.  CASAC Renewal Credit Hours: 5.0 Smoking remains the leading cause of preventable deaths in the U.S. This training addresses the struggles many people experience when wanting to, or trying to, quit smoking. The Stages of Change model is used to demonstrate how staff can help persons build awareness and motivation to stop smoking, and offers an overview of current smoking and health statistics. This training focuses on the most current treatment for smoking cessation, including Nicotine Replacement Therapies (NRT) and medications. This training has been updated to include information on electronic cigarettes (also called e-cigs, vaping, vaporizers, etc.). Read More

Note:  This training is a Webinar, which has 1 session, you must complete the full session in order to receive your certificate.  This half day training is targeted to human service providers working to access housing for individuals and families who are homeless or at-risk of homelessness and in need of additional supports. The training is interactive and provides an overview of the NY/NY I, II, III & NYC 15/15 agreements. All attendees will gain an understanding of the distinguishing characteristics of the NY/NY I, II, III, & NYC 15/15 agreements, special needs populations and eligibility criteria. Read More

Note:  This training is a Webinar, you must complete the Full Day in order to receive your certificate.  NYS Social Work CE Credit Hours: This training is not eligible for Social Work CE Hours CASAC Renewal Credit Hours: 5.0   The progressive disciplinary process provides a structure of corrective action to improve and prevent recurrent performance issues or behavioral issues.  This process is governed by both best practices and employment laws.  This training teaches supervisors how to use a corrective action and a progressive disciplinary process to address staff performance issues.  Attendees are guided through key regulations that govern or inform the disciplinary processes, and are provided with clarity on the role and responsibility of the supervisor throughout the process.  Role-playing and other interactive exercises provide participants with opportunities to practice the skills necessary to facilitate disciplinary meetings and develop proper documentation to support the process.  Attendees will leave better equipped to follow their program’s progressive disciplinary process.  (Note: This training does not provide legal advice, and programs should supplement this training with specific legal consultation.) Read More

Note:  This training is a Webinar, which has 2 sessions, you must complete both session in order to receive your certificate.  NYS Social Work CE Credit Hours: 5.0. (If both sessions are completed) CASAC Renewal Credit Hours: 5.0. (If both sessions are completed) Providing effective, clinically sound services for persons with trauma histories can be complicated.    Well intentioned, but unskilled staff can inadvertently set persons with trauma histories into crisis by over-processing or not understanding how to help persons contain their thoughts when talking about trauma.  An understanding of support strategies that offer safety and grounding to persons with trauma histories are covered in this full day training.  Aside from the effects of trauma on individuals, trainees will gain a better understanding of the healing process including providing safety, mindfulness and grounding techniques.  In addition, the workshop explores self care as an essential component for staff working with trauma histories.  Through case studies and role plays, attendees will be able to practice these skills and leave feeling more competent in their understanding of trauma and its aftermath. Read More

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