Trainings for Human Service Providers

Note:  This training is a Webinar, you must complete the Full Day to receive your certificate. Certificates will not be awarded to those who arrive later than 15 mins after the start of the course and who leaves before the course ends. NYS Social Work CE & LMHC Credit Hours: (This training is not eligible for SW CE/LMHC Hours) CASAC Renewal Credit Hours: 5.0 Property managers and social service providers that work side-by-side in supportive residences can sometimes experience stressors or points of rub in their partnership (whether they work for the same agency or separate agencies).  Though both have the goal of maintaining tenants’ well-being, each has a unique role in accomplishing that goal.  This training is targeted to social service and property management staff working together in supportive housing settings.  It examines the discrete roles of each of their two functions, as well as where the roles overlap.  It also offers participants information regarding boundaries between roles, opportunities for quality collaboration, and how to maximize the collective work experience for best outcomes.   Strategies are presented to develop and maintain clear lines of communication and establish forums for identifying and solving common problems.  Participants will leave the training with skills and strategies to maximize the collaborative work experience between property management and social service functions. Read more

Note:  This training is a Webinar, you must complete both days to receive your certificate. Certificates will not be awarded to those who arrive later than 15 mins after the start of the course and who leaves before the course ends. NYS Social Work CE & LMHC Credit Hours: 5.0.  CASAC Renewal Credit Hours: 5.0 Housing First is an evidence-based practice that is a proven method of ending all types of homelessness and is the most effective approach to ending chronic homelessness.  Housing First offers homeless persons immediate access to permanent affordable or supportive housing.  Both federal and local government agencies and funders are prioritizing the housing first model as a means to house chronically homeless individuals and families effectively.  This implementation package offers an overview of the Housing First model and information on the efficacy and principles of this evidence-based practice.  Attendees will explore the philosophical underpinnings of Housing First.  Using first hand experience in adopting Housing First, programs are offered tested strategic planning issues to facilitate the implementation process.  Options for additional training supports are offered to programs adopting this exciting and promising evidence-based practice.   Read more

Note:  This training is a Webinar, you must complete whole days to receive your certificate. Certificates will not be awarded to those who arrive later than 15 mins after the start of the course and who leaves before the course ends. NYS Social Work CE & LMHC Credit Hours: 5.0.  CASAC Renewal Credit Hours: 5.0   Effective human service work hinges upon competent supervision.   Supervisors often drive the mission of the organization and reinforce good practice standards, and the effectiveness of service delivery can be impacted positively or negatively through supervision.  This training addresses the skills necessary to effectively supervise, manage, and support staff.  Topics include the purpose of supervision, qualities of effective supervision, mentoring staff, identifying one’s supervisory styles, delegating, and scheduling.   Giving staff feedback and addressing performance and conduct issues are practiced through case studies.   Attendees will leave the workshop feeling better equipped to provide the support that staff members need to perform optimally. Read more

Note: Certificates will not be awarded to those who arrive later than 15 mins after the start of the course and who leaves before the course ends. NYS Social Work CE & LMHC Credit Hours: 5.0.  CASAC Renewal Credit Hours: 5.0 Regardless of the program setting, organizations strive to offer services that are culturally sensitive to the service recipients.  With an ever-changing demographic of clients, maintaining cultural competency among staff has to be a deliberate and planned goal.  This training focuses on skill-building based on four of the National Association of Social Workers (NASW) Standards on Cultural Competency: Ethics and Values, Self Awareness, Service Delivery, and Language Diversity.   In addition to providing services to diverse service recipients, most programs are also staffed by a broad range of individuals, each with unique communication styles and values.   The quality of services offered often depends on the degree to which effective communication takes place amongst all levels of staff, and certain critical sentiments can get lost in translation when staff members are unable to effectively exchange points of view.  Experiential exercises are used to illustrate the concept of culturally-bound frames of reference and how to use awareness of these frames to heighten cultural sensitivity.  At the end of this training, attendees will be better equipped to offer culturally-sensitive services and to effectively communicate points of view.   Read more

Note:  This training is a Webinar, which has 1 session, you must complete the full session in order to receive your certificate.  This half day training is targeted to human service providers working to access mental health housing for individuals living with mental illness and in need of additional supports.This training provides a history of mental health & housing; an overview of OMH mental health housing models, eligibility, and access; as well as recovery-oriented resources and services.The training is interactive and offers skills & strategies for assessing individual support needs, engagement, and preparing applicants for successful housing interviews. All attendees will gain a comprehensive understanding of the NYC OMH mental health housing spectrum as well as how to navigate the HRA 2010e application and referral process. Read more

Note:  This training is a Webinar, you must complete the Full Day to receive your certificate. Certificates will not be awarded to those who arrive later than 15 mins after the start of the course and who leaves before the course ends. NYS Social Work CE & LMHC Credit Hours: 5.0.  CASAC Renewal Credit Hours: 5.0 Case managers have diverse backgrounds, and they work to provide a wide range of services to persons with special needs as they navigate the complicated systems that support them.  Yet staff who are new to the field often have little to no hands-on experience in basic engagement and counseling skills, and studies show that effectively-trained staff provide more consistent and higher-quality services in helping professions.  This training offers practical information about mental health counseling and the role of the case manager in facilitating individuals’ achievement of greater independence and movement towards wellness.  Participants are introduced to a variety of fundamental clinical skills and strategies.  The training emphasizes strengths-based engagement and assessment, active listening skills, focused referrals, and effective transition of services as individuals make progress on the path toward recovery.  Attendees have the opportunity to utilize examples from their own work.     Read more