01/09/19 Cultural Competency: Culture & Communication in the Workplace (SHNNY SPONSORED)

1 session


Charlette Acy



SHNNY Member Price: $76    Regular Price: $95

Regardless of the program setting, organizations strive to offer services that are culturally sensitive to the service recipients.  With an ever-changing demographic of clients, maintaining cultural competency among staff has to be a deliberate and planned goal.  This training focuses on skill-building based on four of the National Association of Social Workers (NASW) Standards on Cultural Competency: Ethics and Values, Self Awareness, Service Delivery, and Language Diversity.   In addition to providing services to diverse service recipients, most prog01/rams are also staffed by a broad range of individuals, each with unique communication styles and values.   The quality of services offered often depends on the degree to which effective communication takes place amongst all levels of staff, and certain critical sentiments can get lost in translation when staff members are unable to effectively exchange points of view.  Experiential exercises are used to illustrate the concept of culturally-bound frames of reference and how to use awareness of these frames to heighten cultural sensitivity.


At the end of this training, attendees will be better equipped to offer culturally-sensitive services and to effectively communicate points of view.  


By completing/passing this course, you will attain the certificate CASAC Cultural Competency 101.201 1.9.19

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01/09/19 Cultural Competency: Culture & Communication in the Workplace (SHNNY SPONSORED)

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