08/21/19 - Cultural Competency101 & 201 (Manhattan)

Content
1 session

Instructor
Allison Costine

Price
$100.00

Description

Cultural Competency 101: How Assumptions Impact Our Work

Regardless of the program setting, organizations strive to offer services that are culturally sensitive to the service recipients.  With an ever-changing demographic of clients, maintaining cultural competency among staff has to be a deliberate and planned goal.  This training focuses on skill-building based on four of the National Association of Social Workers (NASW) Standards on Cultural Competency: Ethics and Values, Self Awareness, Service Delivery, and Language Diversity.  Experiential exercises are used to illustrate the concept of culturally-bound frames of reference and how to use awareness of these frames to heighten cultural sensitivity.   Although the NASW Standards are used, this training is useful for all staff in human service settings, regardless of role.  At the end of this training, attendees will be better equipped to offer culturally-sensitive services to a wide range of persons.

Cultural Competency 201: Culture & Communication in the Workplace

In addition to providing services to diverse service recipients, most programs are also staffed by a broad range of individuals, each with unique communication styles and values.   The quality of services offered often depends on the degree to which effective communication takes place amongst all levels of staff, and certain critical sentiments can get lost in translation when staff members are unable to effectively exchange points of view.  This training targets the manner in which staff members relate to one another and the significant impact on the program environment and on the persons being served.  Through understanding and practicing an “intention-impact” model, staff members come to see how individuals may react to the same statement in different ways.  With this understanding, it is possible to address differences in a less defensive and more constructive manner.  Attendees will leave this workshop with greater confidence to acknowledge various points of view regarding statements and actions, and to communicate the impact of their colleagues’ statements.

Accredited as a New York State Social Work Continuing Education Course and OASAS Certified

Objectives

 

At the end of this training, attendees will be better equipped to offer culturally-sensitive services and to effectively communicate points of view.

Accredited as a New York State Social Work Continuing Education Course and OASAS Certified

Certificate

By completing/passing this course, you will attain the certificate CASAC Cultural Competency 101.201 8.21.19

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08/21/19 - Cultural Competency101 & 201 (Manhattan)

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